Career Center

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Position Information:
The Case Management Representative supports the implementation of care management services to select patients in the community. This position will assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes. As a Case Management Representative, this position will perform outreach and intake interviews to collect patient-level information. Works collaboratively with providers and clinical staff to ensure prompt coordination of care and follow up. Promotes optimal health and self-management through advocacy, empowerment, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. Assists with administrative support tasks.

Experience Requirements:
2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Licensure/Certification Requirements:
Certified Health Coach Preferred

Hours of Work:
Monday-Friday 8:00a.m.-4:30 p.m.

Weekend Requirements:
No Weekends

Call Requirements:
No