To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.Vail Health has become the world's most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Some roles may be based outside of our Colorado office (as stated in the Job Title). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.$5,000 Sign On Bonus available + relocation and temporary housing! POSITION PURPOSE: Responsible for assisting the medication management and behavioral health teams in providing care to Vail Health Behavioral Health outpatients. Psychiatric Clinical Support Specialists are responsible for assisting in direct patient care, collaborating with care teams, and supporting the administrative needs of the outpatient Behavioral Health Department. ESSENTIAL JOB FUNCTIONS:Provides medical case management and care coordination, as needed, including connecting patients to other BH resources, services lines, and staff, as appropriate, and coordinating provider ordered diagnostics or therapeutic services.Provides patient education, to ensure patients are informed about behavioral health services, procedures, and appointment types, as relevant to their treatment and care.Utilizes documented workflows and procedures to assist in medication refills, schedule priority/acute patients, and coordinate care with care team members. Works in conjunction with patient access team and medical providers to ensure patients are registered and scheduled for regular follow up appointments, as clinically appropriate.Obtains, monitors, and records vitals, as appropriate and enters data to medical records. Monitors behavioral health and medical condition of patient and reports changes to appropriate provider or care team.Supports providers with completing intake procedures and other processes related to direct patient care including but not limited to rooming patients, collection of consent forms, releases of information, and completion of any biographical information.Interviews patients, as needed to obtain and update medical information.Communicates relevant information to medical, administrative, and clinical staff, as part of the treatment team.Participates in clinical and administrative meetings, in-services, trainings, and supervisory sessions, as required.Responds to patient inquiries promptly and in a professional and trauma-informed manner, documents patient communications, and supports in the priority scheduling of acute patients.Acts as first line of access for psychiatric medication patients; triages incoming patient inquiries and concerns and connects patient to appropriate level of care and/or medical staff in a time-sensitive manner.Prepares patients and participates in scheduled procedures, as appropriate to level of trainingEnsure accuracy and proper documentation in the patient's Electronic Health Record (EHR) including but not limited to patient care notes, consents, and releases of information.Performs regular data collection and analysis, as assigned, to enhance patient access to, and experience of, behavioral health services.Ensures cleanliness, adequate stock of supplies and functioning equipment in examination rooms; Replaces supplies depleted on a daily basis.Assists with the administration and scoring of behavioral health (BH) questionnaires and assessments.Assists all providers and other clinical staff as needed and assigned.Role models the principles of a Just Culture and Organizational Values.Perform other duties as assigned. Must be HIPAA compliant.This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. MINIMUM QUALIFICATIONS: Experience:Minimum of 2 years' experience in a behavioral health setting preferred. Computer and typing proficiency. Ability to effectively organize resources, establish priorities and perform multiple tasks. Professionalism and ability to be discreet with confidential and sensitive issues.Ability to listen, comprehend and process a variety of detailed information.License(s):N/ACertification(s):Basic Life Support (BLS) requiredOne of the following is required:Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)Registered Medical Assistant (RMA) by American Medical Technologist (AMT)National Certified Medical Assistant (NCMA) by the National Center for Competency TestingCertified Clinical Medical Assistant (CCMA) by the National Healthcare AssociationMedical Assistant Certification (MAC) by the American Medical Certification AssociationNationally Registered Certified Medical Assistant by the National Association for Health ProfessionalsState of Colorado Licensed Practical Nurse or a valid Compact StateState of Colorado Certified Nurse Aide (NA)Mental Health Ally certification by PsychHub preferredSpeak Up Reach Out Training by SpeakUp ReachOut preferredComputer / Typing:Previous experience working with electronic medical record systems, preferredMust possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.Must have working knowledge of the English language, including reading, writing, and speaking English. Education:Bachelors degree preferredBilingual (Spanish/English) preferred Pay is based upon relevant education and experience. Pay Range:$22—$32.23 USD Benefits at Vail Health Competitive Wages & Family Benefits: Competitive wages, parental leave, housing programs and childcare reimbursement to support the cost of living in a mountain community.Comprehensive Health Benefits: Top-quality health care package including vision, dental and medical with options of flexible spending and health savings accounts.Education Assistance: We are proud to offer tuition and student loan assistance programs.Paid Time Off: Roughly five weeks in your first year of employment and continues to grow each year.Retirement & Supplemental Insurance: 403(b) Retirement plan with matching potential, life insurance, short and long-term disability, and more.Recreation Benefits, Wellness & More: Recreation discounts, pet insurance and a $1,000 annual wellness reimbursement program. As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff, excluding remote status.
Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.