The Utilization Management Resource Nurse (UMRN) assesses, plans, develops, implements and evaluates education activities, competency validation, care coordination, programs and initiatives for utilization management and clinical case management services across the system. The UMRN demonstrates expert case management knowledge and skills, effective teaching/education skills, and supports system level utilization and clinical case management initiatives. The UMRN provides leadership within the system including: quality improvement activities; supports effective human resources management; and supports resource accountability. The UMRN exemplifies professionalism and promotes a customer-friendly environment by utilizing Service FIRST behaviors in interactions with lea
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