This position is highly clinical in nature and will assist with clinical program development, supervisory of clinical licensed staff and clinical consultation to care management staff.
Under the supervision of the Manager of Care Management, the Supervisor of Care Management is responsible to provide supervision and oversight of staff including training, performance management, managing work schedules, standards of quality, and exemplifying excellent customer service. Supervisors will be supporting teams comprised of, on average, 10-15 Colorado Access care managers or coordinators.
Responsible for the direct supervision and leadership of care management or coordinator staff. This will include but is not limited to; maintaining performance & compliance standards, adhering to contract requirements, ensuring policies and procedures are met and conducting QA audits.
Serves as the primary resource for staff; maintains and assigns appropriate caseload/workload and prioritizes responsibilities across team. Ensures all deadlines are met, holds regular 1x1s for individual staff and conducts regular team meetings as per department standards.
Provides coaching and feedback, performance evaluations, managing staff concerns, and disciplinary actions as required. Tracks, monitors and reports individual and team performance and is responsible for setting clear expectations with staff.
Reviews all documentation requiring supervisory oversight and signature, including, but not limited to timesheets, leave requests, and expense reports. Is knowledgeable and follows applicable labor laws to manage staff.
Responsible for collaborating with HR/CM recruiting team to interview and hire staff. Supports job-shadowing schedules, onboarding training needs and identifies ongoing training elements. Will ensure all required COA and CM training elements are completed.
Leads communication efforts through ongoing information sharing (individual/group) presentations, staff meetings, written communication and reference materials that support internal knowledge or member information.
May represent Colorado Access at external meetings as requested by manager.
Supports required documentation and reporting for individuals, team, program, LOB related to care management
*Due to the pandemic, our employees are temporarily working at home. We require our workforce to reside in Colorado and telecommute, which may require you to come into the office as we serve our local communities.
COMPENSATION & BENEFITS:
Compensation: $51,000.00 - $81,000.00 annually. Pay rate/salary to be commensurate with experience.
Benefits: In addition to being part of a mission driven organization that serves our community, eligible Colorado Access employees receive a generous benefits package, including:
Medical, Dental, & Vision starting the 1st day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Healthcare and Dependent care flexible spending account options.
Employer Paid Basic Life Insurance and AD&D (employee, spouse and dependent).
Short-term and Long-term Disability Coverage.
Voluntary Life Insurance (employee, spouse, dependent).
Paid Time Off
Tuition Reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).
Education: Bachelor’s degree in Healthcare, Human Services or Social Work required. Clinical licensure in medical and/or behavioral health field required. Master’s degree in healthcare related field preferred.
Experience: Three years’ experience required in related field. Two years supervisory experience in healthcare environment preferred.
Knowledge, Skills, and Abilities: Knowledge of healthcare system and strong understanding of Medicare and Colorado Medicaid or payer organizations. Must have excellent written and verbal communication skills, customer service skills, ability to work independently. Demonstrates support for the company’s mission, vision and values. Must have strong time management skills, strong interpersonal skills and a strong working knowledge of databases, clinical documentation systems, word processing, and spreadsheet programs. May be required to manage multiple priorities and projects with tight deadlines. Position requires flexibility to use complex processes and procedures to facilitate quality outcomes and/or resolutions while working with other team members with varied skills and educational background.
Licenses/Certifications: A current unrestricted Colorado license as a healthcare professional. Preferred licenses include but are not limited to: LAC, LPC, LCSW, LMFT, RN or CAS (formerly CACIII) certification. A valid driver's license and proof of current auto insurance will be required for any position requiring driving.
We’re a locally based nonprofit health plan that’s been changing the health care landscape in Colorado for more than two decades. We are the only organization in Colorado caring for members across a continuum of health services, from Health First Colorado (Colorado’s Medicaid Program) physical and behavioral health to Child Health Plan Plus and long-term services and supports. Our broad view allows us to stay focused on our members’ unique needs while we create integrated systems to serve them better.