Responsible for coordinating the access to patient care services across the delivery continuum. As such is responsible for supervision of the Access Center Care Management and the operations of the East Catchment Base Service Unit. In discharge of these duties will monitor all associated legal and regulatory issues. Maintains collaborative and cooperative working relationships with other health system entities and hospital departments, area extended care facilities, and other community-based agencies. Provides liaison for the Base Service Unit to the Cumberland / Perry County Mental Health Program. Responsible for staff development to ensure services provided are in accordance with established Care Management assessment, UR guidelines, Case Management regulations, and applicable laws.
Provides overall leadership for Behavioral Health Intake Services, Administrative Case Management and Base Service Unit functions by defining goals, objectives and evaluating existing and new procedures consistent with the strategic goals and mission of Behavioral Health Services and the Cumberland Perry Counties Mental Health Program.
As part of the Cumberland Perry East Base Service Unit director functions: will attend CASSP meetings, BSU meeting, Perry County Integrated Children’s Plan meetings, 811 stakeholder meetings, and others as determined by the Cumberland County Office of Mental Health.
Develops, implements and revises policies and procedures ensuring quality, consistency, and regulatory compliance of intake/access, case management and the Base Service Unit.
Provides quality, effective Behavioral Health patient care management / referral service and Base Service Unit services by evaluating, planning staffing levels, training and age-specific competencies necessary.
Provides qualified personnel by conducting performance-based interviews, training and development, and evaluations of staff.
Maintains knowledge of current trends in Healthcare by attending workshops, reading professional publications and participating in professional organizations.
COMPETENCIES AND SKILLS:
Demonstrated strong analytical, strategic, budget and tactical planning skills.
Demonstrated excellent oral and written interpersonal communication skills.
Demonstrated leadership, facilitation, coaching and networking skills.
Demonstrated decision-making and problem-solving skills.
Demonstrated a working knowledge of all relevant software for clinical and business software systems.
EDUCATION AND/OR EXPERIENCE:
Professional knowledge of social work theories; systems theory; practice, administration and principles at a level normally acquired through the completion of a Master’s degree in of Social Work, or related field, from an accredited school.
Interpersonal skills necessary to communicate and develop productive relationships with a wide variety of health care personnel, community agencies and colleagues. Ability to act as resource person.
Analytical skills necessary to anticipate, identify, and describe patient/family needs and dynamics; skills necessary to assess discharge planning needs and to provide effective counsel.
Ability to concentrate and pay close attention to detail when interviewing, completing legal documents, and maintaining patient records.
Maintains Child Abuse and State Police Criminal Record clearance.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
Work environment in Behavioral Health can be stressful at times.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER HOLY SPIRIT is a strong and growing healthcare provider serving south-central Pennsylvania. Geisinger Holy Spirit includes its flagship Geisinger Holy Spirit Hospital, a 311-bed Joint Commission accredited acute care facility located in Camp Hill, Pennsylvania. Geisinger Holy Spirit employs more than 2,600 people and has more than 500 physicians and advanced practitioners on its hospital medical staff. Sponsored by the Sisters of Christian Charity, Geisinger Holy Spirit delivers patient-centered care guided by Catholic values and the Ethical and Religious Directives of Healthcare. Geisinger Holy Spirit provides a comprehensive array of both inpatient and outpatient services across the continuum of care, including acute care, home health, emergency medical services, physician practices, and a host of outpatient facilities located throughout south-central Pennsylvania.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.