ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilizes specialized knowledge to plan, develop, and implement policies/procedures, program design, nd educational program of the Diabetes Program.
• Works in collaboration with the MLKCH Foundation for philanthropic planning of the Diabetes Program.
• Develops evidence based outcomes and goals to measure the success of the Diabetes Program.
• Utilize American Diabetes Association assessment tool to predict measurable risk stratification for those at risk of diabetes.
• Ensures that safe delivery of quality clinical care according to defined clinical standards/case management plans.
• Establishes and maintains a communication system with patients, staff, physicians, and care management related to care provision in an effort to proactively address patient needs.
• Acts as a spokesperson for the program and develop awareness in the community and market area through civic groups, business organizations, and other targeted groups.
• Plans and implements events in collaboration with Population Health staff to educate the public and staff about prevention and treatment of diabetes, e.g., health fairs, community education programs, and seminars in coordination with MLKCH Marketing & Communications Department and Community Benefit office.
• Monitors and/or assesses awareness of local, state, and national standards that affect programs/service lines and/or departments.
• Designs, formulates, and implements action plans based upon quality outcomes.
• Identifies ideas and insights into clinical improvements.
• Facilitates the development of the care continuum ensuring the incorporation of quality outcome indicators and cost efficient parameters.
• Crafts collaborative relationships with other departments, organizations, and community organizations to facilitate and support the mission, vision, and business plan.
• Identifies and directly confronts issues which affect quality of service; collaborates with managers/physicians to resolve these issues.
• Monitors, maintains, and analyzes program quality indicators for performance trends and opportunities; formulates, designs and recommends programs to improve outcomes of measured by program quality indicators in consultation with Quality Improvement department.
• Consults/Liaisons with other departments, service lines and niche programs as appropriate.
• Incorporates knowledge of external factors and healthcare policies which affect reimbursement for services.
• Utilizes collaborative communication techniques to achieve positive outcomes in all interactions.
• Uses communication strategies with individuals/groups that result in the achievement of intended outcomes.
• Facilitates the integration of appropriate personnel into teams and committees.
• May participate in contracting activity with Managed Care Department.
• Provides consultation related to diabetes program development.
• Effectively manages the change process.
• Prepares accurate and timely written reports, statistics and other documentation, as necessary or as requested.
• See number 6See number 1See number 12See number 22In collaboration with Marketing Department, coordinates marketing activities to obtain required information in order to appropriately plan, implement and evaluate inpatient and outpatient care marketing plan and relevant Care lines and/or service lines.
• See number 22Interviews and makes decisions for hiring, disciplining and terminating personnel based on specific technical and psychosocial competencies in the area.
• Assures that staff have development plans and that the appropriate resources and support are allocated to ensure their completion.