Job Description

General Purpose of Job:

Provides leadership and direction for the department of Patient Support Services by translating the Hospital and Health System's vision and strategies into practice.  Ensures quality,compassionate, cost-effective services are provided to patients served by the
departments. Works in collaboration with the Administrative staff, Directors,Managers, Physicians and Caregivers to insure coordination and integration of care and services.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Participates in efforts to support and advance the Health System's mission, vision, strategies and goals.
• Provides leadership to the Patient Support Services Department (PSS) and  staff and functional responsibilities.
• Works in conjunction with the Medical Director of Utilization Management to lead the medical staff utilization management function.Represents PSS  with the Vice President Chief Financial Officer, Administration, Medical Staff, Managers, other staff and external agencies.Provides information and advises the CFO, and others as appropriate, regarding current and projected trends, areas of deficiency and significant activities related to the functions of PSS.
• Facilitates and fosters the development of a collaborative relationship between PSS, nursing, other departments and the medical staff.
• Represents the Hospital and Health System to the community, educational institutions, professional organizations, payers and others.
• Ensures full compliance with regulatory and accrediting agencies. 
• Develops and implements short and long term goals for PSS  that reflect the Health Systems strategic vision and goals. 
• Selects, orients, mentors and evaluates Department Managers. 
• Maintains a high level of staff morale, professionalism, efficient and effective performance, motivation and pride in the services performed for patients and the Health System.
• In conjunction with Department Managers, develops the PSS annual financial plan.  Monitors the results and advises CFO when there is a need to adjust the plan.
• Monitors customer satisfaction, performance improvement and corporate compliance indicators, and key indicators of effectiveness and efficiency to ensure optimal performance. 
• Participates in establishing policies and procedures, position descriptions, staffing needs and productivity.
• Assists in the development and implementation of special projects
• Supervise processes and personnel directly involved in securing financial authorization from payers for all inpatient and observation admissions.
• Supervise processes and personnel involved in the financial counseling of hospital inpatients, including colloboration with the Hospital's Medicaid Eligibility vendor.

Job Requirements